# Techsperience

> Techsperience provides managed IT support for private-practice law firms of 20 to 150 staff across London and the Home Counties. Founded in 1999, we give firms fewer interruptions, clearer security oversight and a technology plan agreed with the partners every quarter.

Techsperience Limited (Companies House 03741699) previously traded as Fulcrum IT Services and Ben's IT Solutions. It is unrelated to Fulcrum IT Partners.

Techsperience offers a single managed IT package called Techsperience ONE, priced per user per month between £100 and £150 (excluding VAT). It has four layers: daily IT operations (helpdesk, Microsoft 365 management, device management, Windows update management, software control, email security, anti-malware, 24×7 Security Operations Centre); a continuous Technology Alignment review against more than 150 standards; quarterly vCIO sessions at the partners' table; and delivery of the projects that come out of the roadmap. The first three are included in the monthly fee. Project delivery is available to any firm Techsperience supports and is quoted and billed per project. Cyber Essentials certification is included at no additional cost.

Full text of every page and article, in one markdown file: https://techsperience.co.uk/llms-full.txt

## Core pages

- [Home](https://techsperience.co.uk/): What Techsperience does, who it is for, and how the engagement works. Includes an illustrative before/after of a law firm changing providers.
- [IT Services](https://techsperience.co.uk/services): Techsperience ONE in full — the four layers, what is included by default, and what Techsperience deliberately does not do.
- [Pricing](https://techsperience.co.uk/pricing): Per user, per month, £100–£150 excluding VAT. Worked examples for 20-, 50- and 100-user firms, and the three factors that move a firm within the range.
- [Law Firms](https://techsperience.co.uk/sectors/legal): Legal-sector specifics: SRA compliance, AML technology, practice-management platforms, e-discovery, dictation, and the ISO 27001 pathway.
- [About](https://techsperience.co.uk/about): Founding story, operating principles, and how Techsperience relates to Clearmatter and Operate Legal.
- [Why I do this (founder)](https://techsperience.co.uk/about/ben): Ben Morris, founder, in his own words: starting out fixing his dad’s computers, IBM in 1994, the company’s earlier names, why integrity matters to him, and where Techsperience is going with AI.
- [Contact](https://techsperience.co.uk/contact): The 10-minute call → in-person meeting → proposal process.
- [Privacy & cookies](https://techsperience.co.uk/privacy): What the site collects, why, and the choices visitors have under UK GDPR.

## Free tools

- [Tools](https://techsperience.co.uk/tools): Index of the free self-assessments Techsperience publishes.
- [The Law Firm Email Security Check](https://techsperience.co.uk/email-security-check): Enter a domain and get a score for how easily email could be forged in its name: SPF, DKIM, DMARC, MTA-STS, TLS-RPT and MX, each with the record to publish. An optional live test receives a message from the firm’s own mailbox and reports the authentication results, alignment, encryption and route. Free, no email required.
- [The Website AI Visibility Check](https://techsperience.co.uk/ai-visibility-check): Enter a website address and get a score for how well AI search engines can find, read and identify it: robots.txt access for twelve AI crawlers, server-rendered content, JSON-LD structured data, sitemap, llms.txt, Open Graph and RSS. Free, no email required.
- [The Law Firm AI Readiness Check](https://techsperience.co.uk/ai-readiness-check): A free 30-question assessment across six weighted areas — governance, client confidentiality, security, supervision, adoption and supplier risk — returning a percentage readiness score, critical-control warnings and three prioritised actions. No email required to see the result.
- [The Law Firm AI Threat Check](https://techsperience.co.uk/ai-threat-check): A free 20-question assessment of whether a law firm would withstand AI-assisted attacks — payment-diversion fraud, cloned voices and deepfakes, well-written phishing, helpdesk social engineering and faster exploitation of published flaws — across five weighted areas led by payments and client money. Returns a percentage score, critical-control warnings and three prioritised actions. No email required to see the result.
- [The Law Firm IT Health Check](https://techsperience.co.uk/it-health-check): A free 30-question diagnostic across 10 sections, scoring a firm as Controlled, Mostly managed, Exposed or Fragile.

## Resources

- [Resources index](https://techsperience.co.uk/resources): All articles for people running UK law firms — operations, compliance, pricing and technology.

### Compliance

- [An AI acceptable use policy your firm can adapt](https://techsperience.co.uk/resources/ai-acceptable-use-policy-template) (2026-08-18): The AI acceptable use policy we give our own clients, published in full. Take it, change the bits that do not fit, and put it in front of your people.
- [SRA cybersecurity expectations in plain English](https://techsperience.co.uk/resources/sra-cybersecurity-expectations) (2026-02-03): The SRA doesn't specify a tech stack. It specifies outcomes. Here's what those outcomes demand from your IT environment in practice.
- [Cyber Essentials for law firms: a practical checklist](https://techsperience.co.uk/resources/cyber-essentials-law-firms) (2026-01-18): Cyber Essentials is the right starting point for most small firms. Here's what it actually requires, and what to fix first if you're starting from scratch.

### Operations

- [Choosing the Right IT Support](https://techsperience.co.uk/resources/choose-it-provider-law-firm) (2026-03-24): How to choose the right IT support provider for your law firm, including key criteria, questions to ask, and common mistakes to avoid.
- [Managed IT Support](https://techsperience.co.uk/resources/managed-it-support-law-firms) (2026-03-18): What managed IT support includes for law firms, from helpdesk and cybersecurity to backup, Microsoft 365 management, and strategic vCIO planning.
- [Managed IT vs ad-hoc support: what changes when you have a plan](https://techsperience.co.uk/resources/managed-it-vs-ad-hoc-support) (2026-03-12): Most law firms start with a "guy who sorts the computers." Here's what the transition to managed IT actually looks like — and what it costs to delay it.
- [Managed IT vs in-house IT for law firms: when does hiring make sense?](https://techsperience.co.uk/resources/managed-it-vs-in-house) (2025-11-14): Sometimes a full-time hire is the right answer. Here's the honest comparison — costs, cover, expertise — including the cases where we'd tell a firm to hire internally.
- [Switching IT providers: how a law firm changes managed IT firms without disruption](https://techsperience.co.uk/resources/switching-it-providers-law-firms) (2025-09-15): Most firms avoid switching IT providers because they fear disruption. Here's how a competent transition actually works — and how to test whether yours will be one.

### Pricing

- [Budgeting for IT Support and Cybersecurity](https://techsperience.co.uk/resources/law-firm-it-budget) (2026-04-20): How law firms should budget for IT support and cybersecurity, including typical costs, what to include, and the factors that drive pricing.
- [Managed IT Costs for London Law Firms](https://techsperience.co.uk/resources/managed-it-cost-law-firms) (2026-04-20): How much managed IT costs for a law firm in London — typical pricing, what should be included, and the hidden costs to avoid.
- [What should IT cost per user in a law firm?](https://techsperience.co.uk/resources/it-cost-per-user-law-firm) (2025-12-07): The honest answer with real numbers. Why the range is wide, what drives the high end, and how to benchmark your current spend.

### Technology

- [Search in the AI era: how a law firm gets named in the answer](https://techsperience.co.uk/resources/ai-search-law-firms) (2026-09-05): Prospective clients increasingly ask ChatGPT, Perplexity or Google’s AI for a solicitor instead of scrolling ten blue links. Here’s how those engines decide which firms to name, and what your website has to do to be one of them.
- [AI Productivity in Law Firms](https://techsperience.co.uk/resources/ai-productivity-law-firms) (2026-04-20): How AI can improve productivity in a law firm — and the security guard rails legal practices need to adopt it safely.
- [IT Systems for Law Firms](https://techsperience.co.uk/resources/it-systems-law-firms) (2026-03-09): The core IT systems every mid-sized law firm should have in place — from Microsoft 365 and case management to cybersecurity, backup, and AI tools.
- [Consider this before using AI browsers at work](https://techsperience.co.uk/resources/consider-these-before-using-ai-browsers-at-work) (2026-03-02): AI browsers can boost productivity dramatically — but they can also quietly send sensitive data to the cloud. Here is what to think about before rolling them out.
- [PowerPoint drops its "Reuse Slides" feature](https://techsperience.co.uk/resources/ppt-drops-its-reuse-slide-feature) (2026-02-23): Microsoft has retired PowerPoint's much-loved Reuse Slides feature. Here is what changed and the workarounds that come closest to it.
- [Microsoft 365 for law firms: the configuration decisions that matter](https://techsperience.co.uk/resources/microsoft-365-law-firms) (2025-10-02): M365 out-of-the-box is not M365 configured for a regulated professional-services firm. The ten settings most firms get wrong.

## War stories

- [War stories index](https://techsperience.co.uk/war-stories): Real, anonymised incidents from Techsperience's years running IT, each with the lesson for a firm today.
- [The IT company that disappeared](https://techsperience.co.uk/war-stories/the-it-company-that-disappeared): A client left us because we were "too expensive". We helped them move to a cheaper IT provider, despite raising a few concerns along the way. Three weeks later, their email server had disappeared, their new IT company had gone into administration, and they couldn't get hold of anyone. They called us back, offering to pay double our original fees. Fortunately, we managed to recover data from a few weeks earlier and get them working again. The lesson? The cheapest IT provider can become the most expensive decision you'll ever make.

## Sister brands

Separate brands run by the same team. They are not alternative names for Techsperience.

- [Clearmatter](https://clearmatter.co.uk): Lightweight matter-management software for small law firms.
- [Operate Legal](https://operate.legal): A free, ad-free operations field manual for the people running small law firms.

## Key facts

- Company: Techsperience Limited, registered in England and Wales, company number 03741699.
- Address: The Old Truman Brewery, 91 Brick Lane, London E1 6QL.
- Phone: +44 20 7770 6120. Helpdesk hours: Monday to Friday, 8:30am – 6:00pm, with on-call cover for out-of-hours emergencies.
- Email: info@techsperience.co.uk.
- Founded: 1999 (27 years).
- Founder: Ben Morris — his story: https://techsperience.co.uk/about/ben.
- Clients: UK private-practice law firms, 20–150 staff, in London, Surrey, Kent, Essex, Hertfordshire, Berkshire, Buckinghamshire.
- Pricing: £100–£150 per user per month, excluding VAT. Project work quoted separately.
- Differentiators: continuous Technology Alignment review, quarterly vCIO sessions at the partners’ table, Cyber Essentials included, ISO 27001 pathway, project delivery by the same team, in-person presence as standard.
- Not offered: project-only engagements for firms Techsperience does not support, free pre-sales audits, hardware reselling as the primary offer, new clients outside the legal sector. A few longstanding non-legal clients predate the move to a legal-only focus and are still supported.