Diagnostic · 10 minutes
The Law Firm
IT Health Check.
A 10-minute self-assessment for partners, COOs, and practice managers — answered without your IT provider in the room.
No signup required to take it. Email is only asked at the end if you'd like the full result sent to you.
Section 1 of 10
Fee-earner disruption
The first signal of a partner-level IT problem is fee-earners losing time. If you cannot quantify it, you cannot manage it.
Q1Lost-time visibility. Do you know, within the last quarter, roughly how many fee-earner hours were lost to IT issues (slow systems, repeated logins, ticket waits, broken integrations)?
Q2Recurring issues. Could you name the three IT issues fee-earners complain about most often, and say which are being actively worked on?
Q3Resolution ownership. When a fee-earner logs a ticket, is it clear who (a named person or team, not "IT") is responsible for resolving it — not just acknowledging it?
How it's scored
Three answers,
four bands.
Each Yes scores 0, each Partial scores 1, and each No / I don't know scores 2. Maximum 60. The aim is not to score zero — a firm that knows where its gaps are and is acting on them is in a stronger position than a firm that scores well on paper but has never reviewed.
Your firm has a partner-level IT position. The fundamentals are documented, reviewed, and owned.
The fundamentals are mostly in place, but there are gaps — usually around documentation, evidence, or partner reporting.
Important controls are either not in place or cannot be evidenced. The firm is one incident, leaver, or insurance renewal away from a partner-level problem.
The firm is operating without partner-level IT controls. Any single incident — security, supplier, leaver, outage — is likely to escalate.
Want the operational and financial view?
Try the operate.legal
Firm Health Check.
The IT Health Check covers the technology side. The operate.legal Firm Health Check covers the operational and financial side — billing rhythm, partner reporting, intake, supervision, and the rest of the running-the-firm work.
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