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IT that thinks like a partner · London & Home Counties law firms

The IT firm you'd actually want
at the partners' table.

Techsperience provides managed, pro-active IT support for private-practice law firms of 20 to 150 staff across London and the Home Counties. Our helpdesk actively reduces tickets through a best practice alignment service coupled to a strategy agreed quarterly with the managing partner and practice manager.

Your fee earners stop losing afternoons to IT problems, and partners stop hearing about them for the first time in a meeting. When your customers ask you ‘Is my data protected?’ you have the resources to confidently explain the ‘how’, ‘why’ and ‘what’ you do to protect them.

Let's get to know each other →Do the IT Health Check →020 7770 6120

A 10-minute call. If we're well-matched, we'll come to your office for a proper conversation.

Four people in a meeting around a table, one laptop between them
Ben Morris, founder of Techsperience

“It started with my dad, losing his days to computers that should have been helping him. 27 years on, I still love giving people their time back.”Ben Morris, founderWhy I do this →

What it looks like

Same firm, same bad luck.
A very different year.

Ludworth Vane isn't a real firm. But if any of this sounds familiar, you're in good company. We've met plenty of firms like it, full of lovely people having a harder week than they need to.

Without usWith us
Completion day, 4:47pm
Without us

Priya in conveyancing has three completions to get away before the banks close, and the case management system has chosen this moment to have a little think. The IT company’s portal has acknowledged her ticket very politely. The trainee who once fixed the printer, and has been the IT department ever since, is under a desk with a phone torch. The money goes at 4:58. Nobody at Ludworth Vane enjoys their weekend.

With us

We noticed the system slowing down back in the spring and sorted it on a quiet Wednesday. Priya completes all three, leaves at half five, and the trainee gets to go back to being a trainee.

August, somewhere sunny
Without us

The senior partner is on holiday and can’t get into email. The authenticator app is on the old phone, and the old phone is in a kitchen drawer in Surrey. Three people spend the morning on a WhatsApp group trying to help. Someone suggests switching the security off “just for the week”. For a moment, everyone considers it.

With us

Nothing happens. He orders another coffee.

The client questionnaire
Without us

A big client sends over a 140-question security questionnaire, due in a fortnight. It lands on the practice manager’s desk, gets forwarded to the IT company, and comes back as a brochure about the IT company. Question 37 asks when Cyber Essentials was last renewed. Everyone had assumed someone else was keeping an eye on that. It lapsed in March.

With us

Most of the answers were already written up in last quarter’s review, so the questionnaire goes back in three days. Cyber Essentials was renewed in February, three weeks early. The client replies to say thank you, which the practice manager is still quietly proud of.

Same people, same firm, same bad luck. The only difference is that someone decided to change things.Let's talk →

Why Techsperience

Most IT firms stop at fixing things.

Two colleagues working through something together at a laptop

Since 1999 we've been running technology for boutique professional firms — starting with the UK's first long/short hedge fund. 27 years later, the principle is the same: a senior partner's time shouldn't be eaten by computer problems, and the firm running the technology should be involved long before something breaks.

That's the difference we bring.

What clients notice

The top three things our clients say improve
when we support their firm.

01

Fewer lost afternoons.

Fee-earners stop losing billable time to IT. When something does go wrong, whoever picks up the phone owns it until it's gone, and the same problem doesn't come back next week, because we fix the cause rather than just closing the ticket.

02

No more nasty surprises.

Problems turn up while they're still small and dull. Every quarter we score your environment against more than 150 standards and agree the plan with your managing partner and practice manager, so what needs doing is on the firm's agenda, not lost in a ticket queue.

03

Straight answers on security.

When a client or panel asks how you protect their data, you can explain the how, the why and the what with confidence. Cyber Essentials, SRA expectations and an ISO 27001 path are built in from the start, not quoted for the week someone asks for evidence.

How we work

Four layers,
on every client we look after.

LAYER 01

Daily operations.

Tickets answered fast and owned end-to-end. The mailbox, the laptop, the printer, all working quietly enough that nobody brings up IT in Monday's partner meeting. It isn't interesting work, and it doesn't need to be.

LAYER 02

Technology alignment.

No quiet drift between annual reviews. We're checking your environment against our standards continuously, so most problems reach you while they're still small and dull, rather than in the middle of a billing week.

LAYER 03

vCIO partnership.

Budget, roadmap, risk — on one page, every quarter. The IT conversation happens with the people making the firm's other decisions, on a calendar slot a partner actually keeps.

LAYER 04

Forward projects.

The roadmap has to actually happen. AI tooling, compliance programmes, a practice-management move, the systems your fee-earners keep asking for — done by the people who already know your environment, and quoted per project rather than bundled into the monthly fee.

See the full service stack →

Where we work

Close enough to be
at your office when it matters.

We work with firms across London and the Home Counties — Surrey, Kent, Essex, Hertfordshire, Berkshire and Buckinghamshire. National managed-IT firms can't credibly promise to be in your reception by lunchtime. We can. That's why we drew the line where we did.

LondonSurreyKentEssexHertfordshireBerkshireBuckinghamshire

Why us, not just any MSP

We don't only run law firms' IT.
We live in the legal industry.

A woman writing notes by hand at a desk, laptop open beside her

We build our own matter-management software for small firms — Clearmatter. We publish a free operations field manual for the people running small law firms — Operate Legal. Between us we've sat in on more intake calls, billing conversations, and SRA audit prep meetings than is healthy.

When we tell a managing partner that something will or won't work for their firm, we're not guessing. We're telling them what we've already watched happen.

Pricing

Pricing you can plan around.

Per user, per month — between £100 and £150 depending on complexity. Headline figures on the page, with the factors that move a firm within the range explained.

See pricing →
20-person firm£2,000 – £3,000 /mo
50-person firm£5,000 – £7,500 /mo
100-person firm£10,000 – £15,000 /mo

Frequently asked

Questions about the firm.

What does Techsperience do?+

Techsperience provides managed, pro-active IT support for private-practice law firms in London and the Home Counties. We run the day-to-day IT — helpdesk, Microsoft 365, devices, security — and our helpdesk actively reduces tickets rather than just closing them. That comes from a best practice alignment service, which continuously reviews your environment against more than 150 standards, coupled to a strategy agreed quarterly with the managing partner and practice manager covering budget, roadmap and risk.

What kind of firm does Techsperience work with?+

SRA-regulated private-practice law firms with between 20 and 150 staff, based in London or the Home Counties. Large enough that IT problems cost real billable time; small enough that the partners still make the decisions themselves and want an IT firm that can sit at that table.

Where is Techsperience based, and which areas do you cover?+

Our office is at The Old Truman Brewery on Brick Lane, London E1. We work with firms across London, Surrey, Kent, Essex, Hertfordshire, Berkshire and Buckinghamshire — a deliberate radius, so we can be at your office when something needs a person in the room rather than a remote session.

How is Techsperience different from other IT companies for law firms?+

Most managed-IT contracts sell tickets and uptime. Techsperience sells a plan. The helpdesk is the floor; the product is continuous technology alignment and quarterly vCIO time with the partners, included in the monthly fee rather than sold as an upsell. Cyber Essentials, SRA expectations and an ISO 27001 path are built into how we run your environment from day one.

How long has Techsperience been going?+

Techsperience was founded in 1999 — 27 years of running IT for firms where a lost afternoon is a lost fee. The company is Techsperience Limited, registered in England and Wales.

How do we get started with Techsperience?+

A ten-minute call to see whether we are well-matched. If we are, we come to your office for a proper conversation about how the firm works and what is getting in its way. There is no charge for either, and no obligation to go further. You can also take the free IT Health Check on this site first, without speaking to anyone.

The next step

Let's get to know each other.

The IT firm you work with for the next decade isn't a vendor you buy. They're a partner you choose — and we'd like to be chosen on substance.

Book the 10-minute call →020 7770 6120

A 10-minute call. If we're well-matched, we'll come to your office for a proper conversation.