Useful reading for people running law firms.

Search in the AI era: how a law firm gets named in the answer

Prospective clients increasingly ask ChatGPT, Perplexity or Google’s AI for a solicitor instead of scrolling ten blue links. Here’s how those engines decide which firms to name, and what your website has to do to be one of them.

Ben5 Sept 20268 min read

Kate18 Aug 202612 min read

Compliance

An AI acceptable use policy your firm can adapt

The AI acceptable use policy we give our own clients, published in full. Take it, change the bits that do not fit, and put it in front of your people.

Lisa20 Apr 20266 min read

AI Productivity in Law Firms

How AI can improve productivity in a law firm — and the security guard rails legal practices need to adopt it safely.

Pricing

Budgeting for IT Support and Cybersecurity

How law firms should budget for IT support and cybersecurity, including typical costs, what to include, and the factors that drive pricing.

Ben20 Apr 20265 min read

Pricing

Managed IT Costs for London Law Firms

How much managed IT costs for a law firm in London — typical pricing, what should be included, and the hidden costs to avoid.

Ben20 Apr 20266 min read

Choosing the Right IT Support

How to choose the right IT support provider for your law firm, including key criteria, questions to ask, and common mistakes to avoid.

Ben24 Mar 20265 min read

Managed IT Support

What managed IT support includes for law firms, from helpdesk and cybersecurity to backup, Microsoft 365 management, and strategic vCIO planning.

Ben18 Mar 20265 min read

Managed IT vs ad-hoc support: what changes when you have a plan

Most law firms start with a "guy who sorts the computers." Here's what the transition to managed IT actually looks like — and what it costs to delay it.

Ben12 Mar 20266 min read

IT Systems for Law Firms

The core IT systems every mid-sized law firm should have in place — from Microsoft 365 and case management to cybersecurity, backup, and AI tools.

Ben9 Mar 20265 min read

Consider this before using AI browsers at work

AI browsers can boost productivity dramatically — but they can also quietly send sensitive data to the cloud. Here is what to think about before rolling them out.

Ash2 Mar 20263 min read

Chris23 Feb 20262 min read

PowerPoint drops its "Reuse Slides" feature

Microsoft has retired PowerPoint's much-loved Reuse Slides feature. Here is what changed and the workarounds that come closest to it.

Compliance

SRA cybersecurity expectations in plain English

The SRA doesn't specify a tech stack. It specifies outcomes. Here's what those outcomes demand from your IT environment in practice.

Kate3 Feb 20269 min read

Kate18 Jan 20266 min read

Compliance

Cyber Essentials for law firms: a practical checklist

Cyber Essentials is the right starting point for most small firms. Here's what it actually requires, and what to fix first if you're starting from scratch.

Pricing

What should IT cost per user in a law firm?

The honest answer with real numbers. Why the range is wide, what drives the high end, and how to benchmark your current spend.

Ben7 Dec 20254 min read

Managed IT vs in-house IT for law firms: when does hiring make sense?

Sometimes a full-time hire is the right answer. Here's the honest comparison — costs, cover, expertise — including the cases where we'd tell a firm to hire internally.

Ben14 Nov 20257 min read

Microsoft 365 for law firms: the configuration decisions that matter

M365 out-of-the-box is not M365 configured for a regulated professional-services firm. The ten settings most firms get wrong.

Ash2 Oct 20259 min read

Ben15 Sept 20257 min read

Switching IT providers: how a law firm changes managed-IT firms without disruption

Most firms avoid switching IT providers because they fear disruption. Here's how a competent transition actually works — and how to test whether yours will be one.